Cold caller warning for older people

Cumbria Trading Standards is advising consumers, particularly vulnerable older people, that they may be targeted by cold callers masquerading as representatives of adult social care.

A number of companies have been reported selling stair lifts and disability aids after cold calling residents in the Kendal area.

The callers often telephone first and have been giving the impression that they are representing either the council or health service. They may also describe themselves as 'therapists'. However, once they are invited in, they begin a hard sell on various occupational therapy goods. These can include mattresses, stair lifts as well as other disability aids.

Angela Jones, Cumbria County Council's Trading Standards Service Manager, said "These firms are purely sales driven and may give a false impression that they are acting on behalf of Cumbria County Council to gain access to consumers' homes. Once there they may try to sell goods which consumers may not want or need. The council does not cold call individuals to sell goods.

"Our advice is to not agree to any visits from these firms - they are not qualified as occupational therapists and they are not acting in your interests. If you have bought goods, you have 7 days to cancel. Please exercise these rights immediately if you don’t want the goods or feel that you have been pressured into buying them."

For more information or if you need further advice please contact Trading Standards via Consumer Direct on 08454 04 05 06.

If the caller claims to be from Adult Social Care or if you need advice on disability aids or mobility goods please contact Cumbria County Council Adult Social Care on 01228 227105.